Frequently Asked Question

Yes, the minimum order value on our website is £200 +VAT. If your order total is less than £200 + VAT, please reach out to us via email at business@sterlingventures.co.uk or call us on 0121 359 0013 to speak with one of our representatives.

Postage rules apply as follows:
• For website orders:
       • Orders with a minimum value of £200 + VAT (up to £999 + VAT) incur a £40 postage fee.
       • Orders over £1000 + VAT qualify for free postage.
For phone orders: There is no minimum order value, but postage charges apply.
For email orders: There is no minimum order value, but postage charges apply.
To save on postage, you can opt to collect your order for free from our Birmingham facility

If your order contains fragile or breakable items that arrive damaged during transit, please take a photo of the damage and promptly contact our customer service team via email or phone within 14 days of receipt. You will be eligible for a full refund or replacement.

However, in situations where you’ve changed your mind or if you find that you no longer need the product, you will be responsible for covering the return postage costs. Once we receive the returned item in its original form (and unused), we will issue a refund to your original payment method.

We are a 100% British company, and your order will be fulfilled at our warehouse located in Birmingham. Yes, you have the option to collect your order for free. Please allow 1-2 days for your order to be fulfilled before you can collect it. Our team will contact you once it's ready for collection. Our warehouse address is: Unit 1-3, St Clements Road, Birmingham, B7 5AF.

• Login to your account to access the order tracking page.
• Navigate to Order Tracking under Navigation section from the footer or navigate to Order History page under the account screen.
• You can see your orders placed from the website here, and find the status of the order by clicking on the little eye button (to view the order detail with all the other information).